Sample report preview
Grand Plaza Hotel
A polished customer-facing example showing how SignalWise AI turns messy site notes into a commercially useful network audit.
Hotel / Hospitality
Manchester, UK
8 floors
180 rooms
14 access points
Primary: Fibre
Backup: 4G cellular
Health Score: 5.8 / 10
Audit report
Grand Plaza Hotel
Generated 01 Jul 2026
Network health score
5.8
Out of 10
Executive summary
Grand Plaza Hotel should be treated as a medium-high priority improvement site. The submitted evidence points to meaningful wireless coverage gaps, legacy hardware constraints, and resilience/security questions that could continue to affect guest experience and operational reliability during busy periods.
Evidence references
TXT and CSV uploads are parsed in this beta preview. PDF and image uploads are attached for reviewer context until deeper extraction is added.
upper-floor-complaints.txt
text/plain
Parsed text notes from the uploaded evidence.
- Guest complaints rise on levels 7 and 8 after 18:00, especially near corridor AP clusters.
- Staff report roaming drops outside lift lobbies during peak occupancy.
guest-wing-speed-tests.csv
text/csv
Parsed structured rows from the uploaded CSV evidence.
- Columns: floor, area, download_mbps, upload_mbps, note
- floor=8; area=East Wing; download_mbps=18; upload_mbps=7
- floor=7; area=Lift Lobby; download_mbps=22; upload_mbps=9
levels-7-8-floorplan.pdf
application/pdf
Attached for reviewer context only in this beta preview. PDF and image files are not automatically interpreted yet.
Key findings
Access point density appears low
High RiskCoverage quality may drop during peak occupancy and roaming between floors can become inconsistent.
Validate floor-by-floor AP density and design additional placement for upper floors and busy common areas.
Upper-floor Wi-Fi complaints suggest coverage gaps
Medium-High RiskGuest satisfaction and support demand are likely to worsen during high occupancy periods.
Run targeted coverage validation on upper floors and correlate complaint times with channel utilization and client load.
4G cellular backup may not be sufficient
Medium RiskFailover may keep basic connectivity alive but may not protect critical guest and operational services under load.
Test failover performance against booking, VoIP, PMS, and operational workflows.
Legacy 2.4GHz-only APs reduce performance
Medium RiskOlder APs can limit throughput and client experience, especially during dense guest usage windows.
Prioritise replacement of legacy APs in guest room corridors and high-demand shared spaces.
No clear VLAN segmentation
High RiskWeak isolation between guest and operational traffic raises both security and stability concerns.
Document and validate segmentation between guest, staff, management, and voice services.
Priority action plan
Fix Now
- Validate guest and operational network segmentation.
- Investigate upper-floor wireless complaint hotspots.
- Map current AP positions against floorplans.
Fix Soon
- Replace legacy APs in high-demand areas.
- Run backup circuit failover testing for critical hotel systems.
Monitor
- Track guest complaint trends by floor and time of day.
- Re-audit after remediation to confirm score improvement.
Coverage analysis
Coverage concerns are most visible on upper floors where complaints already exist. Without a validated AP placement map, the current AP estate should be treated as insufficiently evidenced for reliable guest coverage.
Performance analysis
Performance risk is driven by a combination of probable AP contention, aging 2.4GHz-only hardware, and documented peak-hour complaints rather than a single isolated fault.
Resilience and security
The site benefits from a defined backup path, but a 4G cellular fallback should not be assumed to provide equivalent operational continuity during a primary outage.
The lack of clear VLAN segmentation materially raises guest-to-operations risk and limits confidence in current containment controls for rogue or compromised devices.
Commercial impact
Unresolved connectivity issues can directly affect guest satisfaction, staff efficiency, and confidence in future hotel network changes or service expansions.
Recommended fixes
Recommended next steps
Further validation required